Looks like a firewall problem. Please talk to your network administrator. Or are you able to connect with any other FTP client?
- martin
Before posting, please read how to report bug or request support effectively.
Bug reports without an attached log file are usually useless.
When setting up your FTP server connection, be sure to use FTP with TLS/SSL explicit encryption. Then enter massive-ftp.ucsd.edu as the server or “host” name (port 21), followed by your MassIVE username and password, and the client should connect you to your user file space.
Authentication failed.
Connection failed.
Non-anonymous sessions must use encryption.